ARAG® Legal Center™ for Members

Privacy Statement

ARAG Website Privacy Statement

At ARAG, we always respect your privacy. We understand concerns about the privacy of personal information. It is our priority to keep information secure and use it only to improve your experience with us. Because of this, we have created the following privacy code.

The ARAG Privacy Code

  • Customer and provider information will be protected to the best of our ability at all times using current technologies such as Secure Sockets Layer (SSL).
  • We will only collect and use customer and provider information for the sake of improving the customer and provider experience. For provider, we will use this information in accordance with the agreement between provider and ARAG, including but not limited to for tax reporting purposes.
  • We will provide customer or provider information only to provide you, the customer or provider, access to a value-add service provided by a trusted, third-party partner, or for internal purposes such as: delivery of services, notification of site updates and notification about information we think you'll find valuable.
  • Customers and providers can remove their name from any mailing list for a product you have requested of ARAG at any time.
  • Any information about an individual's legal situation will remain confidential between the attorney and the client.

Information We Collect and How We Use It
When you visit our site, our server automatically collects information such as your IP address, the user agent (browser) you are using, the page you are requesting, and the page you last visited. This information is used to help diagnose problems with our server, to identify frequently used browsers and to identify where visitors are coming from on the web. We also track traffic patterns and site usage. The information gathered is used to improve the user experience and performance of the site.

FOR CUSTOMER: Personal information such as name, e-mail address, phone number and home address are collected when you purchase products and services from our site. This information will be used to provide you access to value-add services provided by a trusted, third-party partner, or for internal purposes only, such as: delivery of services, notification of site updates and notification about information we think you'll find valuable. If you ever want to be removed from the customer list, please contact us.

FOR PROVIDER: Personal information such as name, email address, phone number, address and tax identification numbers are collected when you apply to be a provider. The information will be used in accordance with the agreement between provider and ARAG, including but not limited to for tax reporting purposes.

Cookies
Cookies are pieces of information that are stored on your computer when you visit some websites. This website sets "per-session" and "persistent" cookies. Per-session cookies are stored in your computer's memory and are discarded when you close your browser. These cookies allow us to track overall site usage and determine areas users prefer, enabling us to enhance our site to meet the needs of our consumers. We may also use advertising networks to help present advertisements for our products and services across the web. These advertising networks use persistent cookies which stay on your browser once you leave our site to help present, better target, and measure the effectiveness of their advertisements, using data gathered over time and across their networks to determine the characteristics and preferences of their audience. We may share certain aggregate and non-personally-identifiable information about our users in order to help them deliver more relevant advertisements through their ad networks. Please click http://www.networkadvertising.org/managing/opt_out.asp to learn more or "opt out" of the persistent cookies and targeted advertising delivered by these vendors.

Information Security
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. To ensure the security of your data, we use Secure Sockets Layer (SSL) to encrypt your personal information before it is transmitted over the Internet.

Disclosure to Outside Third Parties
ARAG does not sell, trade or rent your personal information to others. We may provide information about customers, traffic patterns, sales and other site-related information to reputable third-parties on an aggregate basis, but this will never include any information identifiable to an individual.

External Links
This site contains links to other sites. ARAG is not responsible for the privacy practices or the content of such websites.

Choice/Opt-out
Our users are given the opportunity to 'opt-out' of receiving newsletters and/or promotional materials, or having their information used for purposes not directly related to our site at the point where we ask for the information.

Users who no longer wish to receive our newsletters or promotional materials may opt-out of receiving these communications by replying to unsubscribe in the subject line in the e-mail.

Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.

Site and Service Updates
We may also send users site and service announcement updates. Members and providers are not able to unsubscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via e-mail or phone.